Power BI / OneSight

Service Issue: Power BI / OneSight

Resolved

Power BI / OneSight has been restored and should now be running as expected.

If you continue to experience issues, please raise a ticket on the Service Desk or e-mail your issue through to servicedesk@intoglobal.com

Thank you for your patience, and apologies for any inconvenience caused.

Investigating

The Database Services team are still investigating issues with the automated scheduled refresh of reports in OneSight. In the meantime, data has now been manually updated and is correct as of approximately 1PM BST. We are continuing to investigate the issue and will keep users updated on progress.

Investigating

Power BI / OneSight is currently experiencing issues with data refresh.

We have identified an issue with the automated refresh of metrics in our OneSight reporting platform. All reports are functioning as normal - but the last successful refresh was at approximately 8PM BST on Thursday 1st September, and the data shown in reports may not have updated since that time.

The team is currently working on this and we will provide updates as soon as we can.